The Japanese Airport Which Hasn't Lost a Single Bag in 3 Decades

Photo Credits: Aquitectura Viva

Kansai Airport in Osaka has maintained a remarkable reputation over the past thirty years. It has not lost a single bag or any other luggage in all that time. From meticulous staff dedication to a unique operational system, this airport sets the standard for baggage handling. 

The inconvenience faced by travellers searching for lost luggage is well known. Yet, Kansai Airport has consistently stood out. For the past thirty years, it has not lost a single piece of baggage. 

This reputation is not due to luck, but rather the result of a unique combination of cultural values, operational practices, and a deep commitment to excellence. According to Benoît Rulleau, the co-director of Kansai Airport, the primary reason behind its flawless baggage record is the dedication of its staff. In Japan, the work ethic is renowned for its focus on precision, care, and attention to detail. Every employee at Kansai, from ground staff to management, embodies this ethos. 

Another major factor contributing to this reputation is the airport’s minimal reliance on connecting flights. While many international airports operate complex systems of flight connections, Kansai keeps things simple. Most passengers do not need to worry about re-checking their luggage or making tight connections. Instead, they collect their bags at their arrival gate, and if they’re continuing to another flight, they re-check them personally. 

The co-director has a vision to completely revamp the airport experience. He aims to have young, local musicians performing regularly in the terminals, offering passengers a taste of local culture while providing a relaxing atmosphere as they wait.